Shipping policy


Thank you for shopping with EMME. We aim to deliver every order safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders are not processed or shipped on Sundays or public holidays. Processing may take slightly longer during launches, sale periods or high-volume days.

Once your order is dispatched, tracking details will be shared with you.

2. Estimated Delivery

Estimated delivery timelines are:

  • Kerala: 2–5 business days

  • Rest of India: 4–8 business days

Delivery timelines are estimates and may vary depending on location, courier serviceability and circumstances beyond our control.

3. Shipping Charges

We offer FREE standard shipping across India on all orders above ₹999.

For orders below ₹999, the applicable shipping charge will be displayed at checkout before you place your order.

4. Cash on Delivery

Cash on Delivery (COD) is available for eligible serviceable pincodes.


If COD is available for your location, the option will appear during checkout. A COD handling charge of ₹79 will be applicable to all Cash on Delivery orders.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If delivery fails due to:

  • An incorrect or incomplete address

  • An incorrect phone number

  • Customer unavailability

  • Failure to respond to delivery calls

the parcel may be returned to us.

Additional reshipping charges may apply if the order needs to be dispatched again.

6. Delivery Delays

Occasional delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Operational disruptions beyond our control

We will always do our best to assist you if your shipment is delayed.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs or videos of the package and product

  • An unboxing video, where available

Our team will review the issue and assist you with the appropriate resolution.

8. Order Tracking

Once your order has been shipped, tracking information will be shared through email, SMS or WhatsApp where applicable.

You can use the tracking details provided to follow the status of your delivery.