Terms of service

Welcome to Emme. These Terms of Service (“Terms”) govern your use of our website, products, services, and any purchases made through our official sales channels.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental/guardian supervision
  • All information provided by you is accurate and complete
  • You will not use our products or services for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone at any time for any reason.

2. Product Information & Availability

We strive to display product colors, images, descriptions, and details as accurately as possible. However:

  • Actual product colors may vary slightly due to screen settings and lighting
  • Minor variations in stitching, texture, or finish may occur
  • Product availability is subject to change without notice

We reserve the right to discontinue or modify products at any time.

3. Pricing & Payments

All prices displayed on our website are listed in INR unless stated otherwise.

We reserve the right to:

  • Modify pricing without prior notice
  • Cancel orders due to pricing errors or suspected fraudulent activity
  • Refuse or limit quantities purchased per customer/order

Payments must be completed through our approved payment methods before order confirmation.

4. Orders & Cancellations

Once an order is placed, you will receive an order confirmation via email or SMS.

Orders may be cancelled by Emme in situations including but not limited to:

  • Product unavailability
  • Payment verification issues
  • Incorrect pricing
  • Suspected fraudulent transactions

Customers may request cancellation only before the order has been shipped.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Emme shall not be held responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Public holidays
  • Natural events or circumstances beyond our control

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect addresses or contact details.

6. Return, Refund & Exchange Policy

All returns, refunds, and exchanges are governed by our Return & Refund Policy available on our website.

By placing an order, you acknowledge that you have read and agreed to the policy before purchase.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Text
  • Branding elements

are the intellectual property of Emme and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt to interfere with website security or functionality
  • Upload malicious software, spam, or harmful content
  • Misuse promotional offers, refunds, or exchange policies

Violation of these terms may result in termination of access or cancellation of orders.

9. Limitation of Liability

To the maximum extent permitted by law, Emme shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business
  • Delivery delays beyond our control
  • Misuse of products after delivery

Our total liability for any claim shall not exceed the amount paid for the product purchased.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as outlined in the policy.

11. Modifications to Terms

Emme reserves the right to update, modify, or replace these Terms at any time without prior notice.

Changes become effective immediately upon posting on the website.

Continued use of the website following updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of Kerala, India.